Policies Last updated: September 13, 2021


OVERVIEW

This page consist of our company policies for The Kitty's Corner/Purr View & Purr View TV Show

Collection of Contact Info, use and disclosure of personal information

We collect information in order to bring you great content and to connect and share it with you. We never sell your contact information, we also never share it with anyone. We use your email address to send you email newsletters and promotions. We also use your name when addressing you in emails in some cases. In addition, when you become a member we ask you what state you are from and how many cats you have in your family. That just helps us understand our audience, the locations we serve and what types of cat families we serve. Our company is a content, video and commerce company focused on elevating the comfort and care of cats through our programs, blog articles, interviews, courses and more.

PRIVACY

Our business uses your information just to conduct business. We never sell or willingly share your private information. We believe your information is private. We will periodically send you email newsletters or updates, and occasionally mail you promotions and or holiday cards in the mail.

TIMETOPET

We use Time To Pet App to manage our pet care business. This app contains your contact info, pets info etc, This is how we schedule the bookings and manage my invoices and payments. You can use this service to request services or you can email or text me directly but everything gets put into this app. We send you a conformation, invoices and pet care updates and emails through this service.


CAT CONSULTING

Cat consulting is done by telephone or video chat. The initial appointment is up to an hour and the rate is $59, and follow up visits are up to 30 minutes and the rate is $35. To set up an appointment, please register on my TIME TO PET app, and list your name and email, and cellphone, and provide your pets name and information. You can also choose cat consulting initial visit and request an appointment. We will confirm or choose another time that works for you. We will contact you from there and email you the pet questionnaires. These need to be filled out and emailed back with any pictures or videos, 24 hours before your appointment. If we feel you need specialty services or another provider we will refer you to someone we believe can help you. In addition, we will provide you with a plan for next steps. You will receive that by email.

PAYMENTS

Payment is expected at the start of services No Exceptions.

Checks: We appreciate checks or cash. Current clients can leave a Check on Counter

Credit Card: You may also pay with a credit card via Time To Pet App

SMALL DOG WALKS

We walk small and special needs dogs

Dog Potty Breaks -short walk, fresh water and treaties

If a client has more than one dog in the same house then we only add on the additional dogs $2. for each additional dog. We can do this for just a potty break.

However, when a client has more than one dog in separate locations, (one in the house and another in an in law apartment) we charge the dog walking fee for each and give a 10% discount on that second service, since we will be at the same address. This allows us to book in more time to give each pet's need.

No discounts are given during a holiday.

Dog Sitting Visit - longer visit, clean bowls, walk dogs, fresh food and water, home care as needed, clean up messes, give medications, treats, and snuggle/visit time. Take in mail, etc

When a client has more than one dog, one in the house and another in another part of the house or barn and each needs their own visit and time allotted then we can't just add on the additional pet fee because there is more details that need time for each pet's sitting visit and we want to provide that time for each pet and their care.

We can offer a 10% discount on the services since we will be at the same address.

No discounts are given during holidays.

CLASSES

Online classes are available for purchase through the teachable platform This website. You can purchase individual classes. If you are not please with the class after 5 days please contact me for a refund.

EVENTS CALENDAR

Our events calendar is established for promoting our programs, events, Talks and workshops and other programs. Events where we will have a table or where we will be filming or participating or we are a partner we will FEATURE these and promote them to our social network, members and email readers.

However, we also want to provide a listing of quality events that our member cat parents would love to know about in and around New England. We have the right to share any event we believe would interest our target audience and meet our criteria as a courtesy post. If you have an event that you would like to share on our public events calendar please contact us at [email protected]

The criteria is:

  1. The event must be focused on Cats, benefit cat welfare, or would otherwise interested cat parents,
  2. The Event must be in one of the New England States: Massachusetts, New Hampshire, Connecticut, Vermont or Rhode Island.

SHOP

We have one item on the cottage shop and we process that online order via Square.com link.

Shipping Rates

Our shipping rate is $7.95 for Post Office Priority Mail . Most of our items can fit inside the small box and we will provide the tracking number to you.

Local Pick Up

Fee Pick Up: If you live in Kingston, or want to pick up the item in town you can choose local pick up and there will be no charge for shipping and we will contact you to pick up the item in Kingston.

Product Returns

You can return a product to us in 14 days if you didn't like the product or there was a problem with it, after 14 days there is no refunds. We hope you do like all the items you order but if you do have an issue or a question please contact me directly at [email protected]

CONTACT US

If you have any questions about our policies please contact us at [email protected]


OUR CONTRACT TERMS For Cat and Pet Care Services
By Working with our company,

  • You certify that you assume financial responsibility for your cats, and by signing the contract or activating the portal, you allow Purr View and Tonia Fleming to care for your cats while you're away.
  • If your cat has a pre-existing medical condition you must inform us before services begin. We are not responsible for not knowing your cat has a medical condition.
  • If your pet has a medical issue while in our care, you allow the staff to take the pet to a veterinarian to be treated and you agree to pay $15 for the veterinary trip fee, and to reimburse Tonia Fleming for and out of pocket expenses & veterinary bills. We make every effort to reach you or your local contact to make decisions and payment for vet care for your cats as soon as think there is a need.
  • Purr View is not responsible for cats that are “Allowed” to go outside during our service dates-therefore we request that all cats stay in the comfort of inside the home during our service.
  • In the event that there are family members or service people entering the house during the dates of care, Purr View is not responsible for their actions with the pets or the home, and will allowing them access will VOID our Pet Sitters Insurance. This is per the insurance company. We will work with you, if you expect that other people will be in the home, BUT then our pet sitters insurance will be Null and Void.
  • We are insured for Pet Sitting and Grooming through Pet Sitters Associates
PAYMENT POLICY
  • We prefer Cash or Checks,
  • We also offer online payments through Time To Pet App when you register online.
  • Payment is expected at the start of services No Exceptions.
  • Payment Activates our contract and services
  • You can leave a cash or check on the counter or pay by credit card the day before services start.
  • If a client pre-pays and cancels less than 48 hours before the visit starts - no refund is given. but We can leave the credit on your account.
  • When a client pre-pays and cancels more than 49 hours before the visit starts - 100% of the payment is refunded. or left on account for future visit.
  • Once services begin : When a client comes home early or unexpectedly after services have started, so long as I am given enough notice and I do not make a trip to your home, I will issue a credit on account for the unused sitting services, unless the client insists otherwise. In the event you haven’t paid me yet ( Extending services dates, adding additional dates) but the dates were booked and a confirmation was sent, I would still be owed the sitting fee, but the unused visit would be left on your account for a future visit and No refunds would be given.
  • Refunds take up to 2 weeks.
RATES
$30/visit
Plus any add-ons
2 Visits am and pm receive 5% off but they can only be in area of services and are automatically adjusted in the invoice
Cat Sitting with Medicine/Special
$3 additional
Plus any add-ons

Out of Area When Available
Add $5 once per invoice
Special Extended Care*:
$40 /visit Some situations require more distance and/or add-ons, when available, this rate may be used.
Ad Ons
Holidays Rate is $10 additional Per Visit on the Day of a Holiday
  • We charge a holiday fee of $10 for each visit on Thanksgiving, Christmas Eve, Christmas Day, New Years Eve and New Years Day

Brushing $10
Nail Trim $12
Ear Cleaning $5
Out of area fee's $5 once per invoice
when available

CAT CARE POLICY
  • Services are within the limitations of the cat
  • We attempt to bond with each cat we care for within their comfort zone

CAT CONSULTING
HOURS
  • I can only do am and pm visits for Kingston Clients
  • Hours for services are between 8:30am-5:30pm

Our sole mission is to elevate the comfort and care of cats during their vacation.

Cat Sitting 30-45 minutes on average

Cat Consulting

Cat consulting is done by telephone or video chat. The initial appointment is up to an hour and the rate is $59, and follow up visits are up to 30 minutes and the rate is $35. To set up an appointment, please register on my TIME TO PET app, and list your name and email, and cellphone, and provide your pets name and information. You can also choose cat consulting initial visit and request an appointment. We will confirm or choose another time that works for you. We will contact you from there and email you the pet questionnaires. These need to be filled out and emailed back with any pictures or videos, 24 hours before your appointment. If we feel you need specialty services or another provider we will refer you to someone we believe can help you. In addition, we will provide you with a plan for next steps. You will receive that by email.

Terms of Use

1. Terms

By accessing this School, you are agreeing to be bound by these Terms of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this School are protected by applicable copyright and trademark law.

2. Use License

  1. Permission is granted to temporarily download one copy of any downloadable materials on the School’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
      1. modify or copy the materials;
      2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
      3. attempt to decompile or reverse engineer any software contained on the School’s web site;
      4. remove any copyright or other proprietary notations from the materials; or
      5. transfer the materials to another person or 'mirror' the materials on any other server.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Company at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on the School’s website are provided 'as is'. The School makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, the School does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall the School be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on the School’s website, even if the School or an authorized of the School has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on the School’s website may include technical, typographical, or photographic errors. The School does not warrant that any of the materials on its web site are accurate, complete, or current. The School may make changes to the materials contained on its web site at any time without notice. The School does not, however, make any commitment to update the materials.

6. Links

The School has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by the School of the site. Use of any such linked website is at the user's own risk.

7. Site Terms of Use Modifications

The School may revise these Terms of Use for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these Terms of Use.

8. Governing Law

Any claim relating to the School’s website shall be governed by the laws of the School Owner’s home jurisdiction without regard to its conflict of law provisions.